Refund Policy

Last updated: October 12, 2026

We want you to be satisfied with ClassBeam. If something isn't right, we'll make it right.

1. Who Handles Refunds

All payments are processed by Paddle.com Market Limited ("Paddle"), our merchant of record. Paddle handles refunds on our behalf and will issue refunds to your original payment method. You can contact Paddle directly at paddle.net for any billing issue.

2. Standard Refund Window

First-time subscribers may request a full refund within 14 days of their first payment, provided they have used fewer than 20 credits. This covers buyer's remorse.

After 14 days, or once you've used 20 or more credits, refunds are issued only in the cases described below.

3. When We Always Refund

We will refund you in full, regardless of the standard window, if:

• You were charged twice for the same period.
• A technical failure on our side (not on yours) prevented your job from completing, and credits were deducted anyway.
• We permanently shut down the Service during your paid period and you cannot use the remaining balance.
• You were charged for a plan you did not authorize.

4. When We Cannot Refund

We generally cannot refund:

• Credits already consumed by completed dubbing or TTS jobs.
• Subscription periods that have already elapsed (we can only cancel future billing).
• Custom voice cloning that has been processed and delivered, per digital product norms.
• Requests made more than 60 days after the charge.
• Violations of our Terms of Service — accounts terminated for abuse are not refundable.

5. How to Request a Refund

Email us at:

• billing@classbeam.com, or
• Contact Paddle directly through paddle.net

Please include your account email, the charge date, and the reason for the request. We aim to reply within 2 business days.

6. Processing Time

Once approved, refunds are processed by Paddle within 5–10 business days. The exact timing depends on your bank or card issuer. Refunds are issued in the same currency as the original charge.

7. EU / UK Consumer Rights

If you are a consumer in the European Union or the United Kingdom, you may have a statutory right to withdraw from a digital service within 14 days of purchase under the Consumer Rights Directive, unless you have expressly consented to immediate delivery and acknowledged the loss of your right of withdrawal. By using credits immediately after payment, you consent to immediate delivery.

8. Chargebacks

We encourage you to contact us before initiating a chargeback. Chargebacks filed without prior contact are often slower and may result in account suspension.

9. Changes to This Policy

We may update this Refund Policy from time to time. The current version will always be available at this page.

10. Contact

Billing questions: billing@classbeam.com